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Frequently Asked Questions
QUESTION: I am not sure what size I would be for your items; can you please provide some help?
ANSWER: Sizing can be tricky from one brand to the other. Being a Swedish brand our product tend to be lean and long which can be seen as an athletic fit. If you are typically between sizes with most brands you may want to consider going up one size.
QUESTION: Can you tell me where pockets and zippers are on this item?
QUESTION: My promo code is not working, can you assist?
ANSWER: Ugh, no fun. Sorry for the hassle. Please place your order and then email us at email@example.com with your order number (you can forward us your order confirmation) and we will make the correction and refund you the discount.
Returns, Exchanges and Damages:
QUESTION: I would like to change sizes of an item that I ordered; can you please provide an exchange for me?
ANSWER: We ship everyday to get you what you ordered ASAP. If the order has shipped before we hear from you, we cannot exchange the item. You can return the item to us if the fit is not correct as long as it is returned with tags and original packaging within 30 days of purchase. Once our inventory team has received the return, we will issue a refund. In the meantime, you can order the correct size or wait for the refund which can take up to 10 business days.
QUESTION: I just placed my order and entered the wrong size. What can I do?
ANSWER: We have done the same and it is no fun. Please email us at firstname.lastname@example.org and we will do our best to change the size for you. We will respond to your email and advise.
QUESTION: Can I return an item that was on clearance or on sale?
ANSWER: Unfortunately, no. All sale and clearance items are final sale.
QUESTION: My Order number is not recognized by the return page, can you assist?
ANSWER: Please use the five-digit purchase order number located on your packing slip. This number along with your email is all you need to start the return process.
QUESTION: I am using the number and it is still not working.
ANSWER: We have a 30-day return policy, If you are trying to return an item after 30 days, please email this request to our customer care team at email@example.com for review.
QUESTION: What is the return address?
ANSWER: Regal Logistics
6500-26th Street East
Fife, WA 98424
QUESTION: My item is defective; can you send a replacement/refund?
ANSWER: Now that stinks. Sorry about that. If purchased on our website please email us at firstname.lastname@example.org with a photo(s) of the issue along with your order # and we will advise on the return/exchange of your defective product. Please note: We have a one-year warranty when purchased online from Craft Sportswear US. If you purchased it at one of our awesome retailers please work with them.
QUESTION: I bought this item in a store but has a defect. Can you replace it or issue a refund?
ANSWER: Retailers have their own return and warranty policies and are not defined by Craft Sportswear. You will need to reach out to the store where purchased.
QUESTION: I placed my order with 2-day shipping, it has been 3 days, why have I not received it?
ANSWER: Orders placed on a Friday after 1:30pm EST, on a weekend day, or holiday will be processed for shipping the NEXT business day. Once shipped, your order will arrive within the days of your preferred shipping method.
QUESTION: Do you ship outside of the US?
ANSWER: We currently are only able to ship within the Continental United States.
QUESTION: Can I order Craft product from another country and have it shipped to me?
ANSWER: Yes, you can. Please reach out directly to the site you are looking at and confirm they will ship to you in the US. It can be timely and expensive to ship overseas.