- Our licensing agreement allows us to ship orders within USA only. All web orders are shipped from Fife, Washington. For any lost packages or items, or if you would like to obtain a proof of delivery, you can refer to the tracking number provided to you, or you may email us directly at info@craftsports.us and please provide your original order number located on your packing slip (see below).
- Orders placed after 2 PM EST or on a weekend day/holiday, will be processed on the next business day. Please allow 48 hours for order processing after order placement. This is rare but can occur during peak shipping seasons. All tracking information is emailed 24 hours after the order is shipped.
- Unfortunately package theft is becoming more and more of an issue these days. Craft sends out the tracking to ensure customers are aware of when the package will deliver and have the option to check and see where the package is while in transit, so you are prepared for receipt. For more detailed daily tracking information please sign up for UPS MY CHOICE to follow each stop of your packages route to its final destination.
Shipping/Returns
Shipping, Returns & Warranty
Shipping and Handling
Return Policy
- Returns may be mailed back for a refund within 30 days of receipt with the product and packaging in proper condition. Original shipping charges are non-refundable. Must provide original order number located on your packing slip (see below).
- The following items cannot be returned: Clearance/Sale items, briefs, boxers, undershorts, underpants.
- The cost of pre-paid return shipping is $10 for any number of items and will be deducted from your refund.
- You cannot return anything that's worn, damaged, washed or altered in any way. Any unauthorized return of Craft product, product that was not directly purchased from craftsports.us, will not be accepted or processed at our processing center. The sender of unauthorized returns will be responsible for all return shipment costs.
- Once you have shipped your item back for a refund, please allow 2-3 weeks for processing.
- Having trouble with your return? Unfortunately, algorithms sometimes have a mind of their own and do not always assist us as we expect. If you are trying to return a full price item (that is eligible for return) and the system is not cooperating, please reach out to info@craftsports.us with your order number, the item (s) to send back and the reason for the return and we will respond within 72 business hours to help process the return for you.
Return Shipment Address:
Regal Logistics
4001 Oakesdale Avenue SW
Renton, WA 98057
Important:
The original shipping fees are non-refundable. You may send this shipment to us by prepaid UPS, Fed Ex or US Postal Service. Please insure the shipment as we cannot be responsible for uninsured packages. Tell us the reason for your return and include a daytime telephone number, email and the original delivery note with card details for funds crediting.
Exchanges
We do not process exchanges. You can return your unwanted item under the conditions above, to the address above. You will receive a refund back to your original form of payment and you may place a new order at any time.
Warranty/Defective Items
Warranty related issues on items purchased through an authorized Craft dealer needs to be directed to your original point of purchase. Please do not send damaged or defective items back to Craft.
Any product purchased directly from Craft Sportswear North America may be warrantied up to 1 year due to any manufacturing defect. Please email the following to info@craftsports.us -
- Photo of the defective item/issue
- Description of issue
- Original order number or invoice number
- Item number, color & size
Shipping, Returns & Warranty
Shipping and Handling
- Our licensing agreement allows us to ship orders within USA only. All web orders are shipped from Fife, Washington. For any lost packages or items, or if you would like to obtain a proof of delivery, you can refer to the tracking number provided to you, or you may email us directly at info@craftsports.us and please provide your original order number located on your packing slip.
- Orders placed after 2 PM EST or on a weekend day/holiday, will be processed on the next business day. Please allow 48 hours for order processing after order placement. This is rare but can occur during peak shipping seasons. All tracking information is emailed 24 hours after the order is shipped.
- Unfortunately package theft is becoming more and more of an issue these days. Craft sends out the tracking to ensure customers are aware of when the package will deliver and have the option to check and see where the package is while in transit, so you are prepared for receipt. For more detailed daily tracking information please sign up for UPS MY CHOICE to follow each stop of your packages route to its final destination.
Return Policy
- Returns may be mailed back for a refund within 30 days of receipt with the product and packaging in proper condition. Original shipping charges are non-refundable. Must provide original order number located on your packing slip.
- The following items cannot be returned: Clearance/Sale items, briefs, boxers, undershorts, underpants.
- The cost of pre-paid return shipping is $10 for any number of items and will be deducted from your refund.
- You cannot return anything that's worn, damaged, washed or altered in any way. Any unauthorized return of Craft product, product that was not directly purchased from craftsports.us, will not be accepted or processed at our processing center. The sender of unauthorized returns will be responsible for all return shipment costs.
- Once you have shipped your item back for a refund, please allow 2-3 weeks for processing.
- Having trouble with your return? Unfortunately, algorithms sometimes have a mind of their own and do not always assist us as we expect. If you are trying to return a full price item (that is eligible for return) and the system is not cooperating, please reach out to info@craftsports.us with your order number, the item (s) to send back and the reason for the return and we will respond within 72 business hours to help process the return for you.
Return Shipment Address:
Regal Logistics
6500-26th Street East
Fife, WA 98424
Important:
The original shipping fees are non-refundable. You may send this shipment to us by prepaid UPS, Fed Ex or US Postal Service. Please insure the shipment as we cannot be responsible for uninsured packages. Tell us the reason for your return and include a daytime telephone number, email and the original delivery note with card details for funds crediting.
Exchanges
We do not process exchanges. You can return your unwanted item under the conditions above, to the address above. You will receive a refund back to your original form of payment and you may place a new order at any time.
Warranty/Defective Items
Warranty related issues on items purchased through an authorized Craft dealer needs to be directed to your original point of purchase. Please do not send damaged or defective items back to Craft.
Any product purchased directly from Craft Sportswear North America may be warrantied up to 1 year due to any manufacturing defect. Please email the following to info@craftsports.us -
- Photo of the defective item/issue
- Description of issue
- Original order number or invoice number
- Item number, color & size