QUESTION: I would like to change sizes of an item that I ordered; can you please provide an exchange for me?
ANSWER: We ship everyday to get you what you ordered ASAP. If the order has shipped before we hear from you, we cannot exchange the item. You can return the item to us if the fit is not correct as long as it is returned with tags and original packaging within 30 days of purchase. Once our inventory team has received the return, we will issue a refund. In the meantime, you can order the correct size or wait for the refund which can take up to 10 business days.
QUESTION: I just placed my order and entered the wrong size. What can I do?
ANSWER: We have done the same and it is no fun. Please email us at email@example.com and we will do our best to change the size for you. We will respond to your email and advise.
QUESTION: Can I return an item that was on clearance or on sale?
ANSWER: Unfortunately, no. All sale and clearance items are final sale.
View our full return policy here!
QUESTION: My Order number is not recognized by the return page, can you assist?
ANSWER: Please use the five-digit purchase order number located on your packing slip. This number along with your email is all you need to start the return process.
QUESTION: I am using the number and it is still not working.
ANSWER: We have a 30-day return policy, If you are trying to return an item after 30 days, please email this request to our customer care team at firstname.lastname@example.org for review.
QUESTION: What is the return address?
ANSWER: Regal Logistics
6500-26th Street East
Fife, WA 98424
QUESTION: My item is defective; can you send a replacement/refund?
ANSWER: Now that stinks. Sorry about that. If purchased on our website please email us at email@example.com with a photo(s) of the issue along with your order # and we will advise on the return/exchange of your defective product. Please note: We have a one-year warranty when purchased online from Craft Sportswear US. If you purchased it at one of our awesome retailers please work with them.
QUESTION: I bought this item in a store but has a defect. Can you replace it or issue a refund?
ANSWER: Retailers have their own return and warranty policies and are not defined by Craft Sportswear. You will need to reach out to the store where purchased.